Frequently Asked Questions
Everything you need to know about our products and services.
DELIVERY
Between 5 and 7 working days depending on the delivery address.
Yes, it's free for purchases of €150 or more . Below that amount, a fixed fee of €9.90 applies.
An email with a tracking link is sent as soon as the order is shipped.
Yes, within 14 days (unworn, with original tags and packaging).
Consult the size guide on each product page. If you are unsure, choose the larger size .
PRODUCT & SIZES
Most of our pieces have a modern/fitted cut . Refer to the size guide for measurements.
The composition is indicated on each product page (e.g. mercerized cotton, technical nylon…).
We calibrate the colors, but slight variations may exist depending on the screen.
Generally: wash at 30°C , turn the garment inside out, iron on a low setting . Avoid tumble drying. Check the care label.
ORDER & SHIPPING
Primarily France (Metropolitan France) and the EU . Other destinations may be available at checkout.
Preparation within 24 working hours , then dispatch (total time 5 to 7 working days).
Available for orders over €150 . Otherwise, fixed fees will be displayed at checkout.
Contact us as soon as possible before shipment; after this time, the modification is no longer guaranteed.
This depends on the country of delivery. Any fees imposed by local authorities are the responsibility of the customer.
Yes, depending on item availability. You will receive tracking information for your package.
RETURNS & EXCHANGES
14 days after receipt.
Item unworn , unwashed, original tags and packaging , proof of purchase.
Visit our returns portal
No , they are the responsibility of the customer (unless there is an error on our part / defective product).
No automatic exchanges. Return the item and then place a new order .
Within 2–5 working days after receipt and validation of the return (to the original payment method ).
PAYMENT & DISCOUNTS
Bank cards (Visa/Mastercard), PayPal , and local options depending on the country.
At the time of ordering .
One code per order . Not applicable after purchase confirmation.
An order confirmation serves as proof of purchase. For a detailed invoice, please contact us.
STOCK & AVAILABILITY
Possibly. Use the restock alert if available or write to us.
Yes, to guarantee quality and controlled production.
When available, the information is clearly indicated on the product page.
DURABILITY & MAINTENANCE
We select premium materials and meticulous finishes to ensure they last every day.
Minimal packaging and recyclable where possible.
Always follow the garment's care label . Avoid solvents/aggressive products, and air dry whenever possible.
CUSTOMER SERVICE & CONTACT
By email: support@selveparis.com .
Available 7 days a week
Generally within 12 business hours .
Yes, send us your height/weight/cutting habits ; we will advise you on the best option.




